By purchasing a ticket to any Energy Underground Event you agree to the latest version of the Membership Agreement with special attention to the following sections.
- Event Cancellation, Return Policy
5.1. Event Cancellation Policy
In the event Energy Underground Is unable to host an event for reasons that could have been avoided a full refund of your registration will be issued. You may elect to have a credit issued to you for a future event in lieu of a refund. If for any reason Energy Underground is forced to move an event outside of the advertised city after you registered, you will be given a full refund. You may elect to have your registration transferred to the new venue. You may elect to have a credit issued to you for a future event in lieu of a refund. If for any reason Energy Underground is forced to change an event date from the advertised date for after you registered, you will be given a full refund. You may elect to have your registration transferred to the new date. You may elect to have a credit issued to you for a future event in lieu of a refund. If Energy Underground is forced to cancel an event for public health or safety directives from the city, state, or federal government, or from the venue we will issue you a credit that can be used at a future date, we will not issue any refunds. If you are unable to attend an Event that you registered for, you will not receive a refund or a credit for rooms, admission, or other charges, regardless of the reason. You may transfer your tickets and/or room to any member of the Club that otherwise would be able to attend an Event. We are not responsible for the payment arrangements you may make between yourselves.
5.2. Return of Goods and Merchandise Policy
We accept returns for the following reasons:
- You received the wrong product (order fulfillment/shipping error). Please contact us at sales@energyundergroundclub.com within 24 hours of receipt so that we can remedy this as soon as possible.
- Damaged products. You must notify us at sales@energyundergroundclub.com within 3 days of receiving damaged products. Please include your order number and picture(s) of the damage. Claims past 3 days of receiving products will be refused.
- You are unsatisfied with your purchase and would like to return under our standard return policy.
Energy Underground reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative.
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Energy Underground reserves the right to refuse service to any customer/member or entity, due to similar actions as noted above.
We issue credit for returns in the following way
- Wrong products (order fulfillment/shipping errors) we will send you the correct product(s) and cover return shipping.
- Damaged goods we will credit you the same form that you paid in including shipping after we have inspected the product and determined that it was damaged during manufacturing or shipping. You must return the product for our inspection before credit will be issued.
- Standard returns will be issued a store credit in the form of an E-Gift card after products have been inspected and approved, expect 2-3 weeks for this process to be completed. We do not cover or credit shipping costs, initial or return.
- You may elect to receive refund issued in the same way that your payment was received after products have been inspected and approved, expect 2-3 weeks for this process to be completed. We do not cover or credit shipping costs, initial or return.
- A restocking fee will be assessed to all products that are refused by customer at delivery or that are returned because of an “undeliverable address.”
We accept Standard Returns within 30 days of the delivery date, if more than 30 days has passed since you received your product, we unfortunately cannot offer you a refund. Customer is responsible for shipping returns to Energy Underground at their expense. Please note before ordering that we exclude some items from our return policy. We will not accept panties, special orders / customized products, clearance items, and discontinued items. We do not offer returns/refunds on gift cards, membership subscriptions, or event purchases – please see event cancellation policy for details on event tickets and rooms.
All products will be inspected within 7 days of receipt at Energy Underground. All products must arrive in their original unworn condition with all tags still attached and must include the undamaged original packaging. Merchandise containing odor, perfume, deodorant stains, other stains, makeup, glitter, smoke, dust, pet hair, or damage will be refused. Refused merchandise will not be credited. Refused merchandise will be returned to you at your expense.
Exchanges are not accepted by Energy Underground. We are unable to offer this and only accept returns as outlined above.
If you have any questions regarding our return policy please contact us at sales@energyundergroundclub.com
- Camera Policy
The use of cameras, video records, or any other means of recording members at events is prohibited except for in the Photo Booth. Members may use the Backdrop to take pictures of themselves. Any member that is suspected of taking pictures or videos of any other member or the event with permission will have their membership canceled and be banned from the club.
- Assumption of Risk
YOU ACKNOWLEDGE THAT CLUB EVENTS AND ACTIVITIES OCCURRING AT CLUB EVENTS INVOLVE KNOWN AND UNANTICIPATED RISKS THAT COULD RESULT IN PHYSICAL OR EMOTIONAL INJURY OR DAMAGE TO YOURSELF, YOUR PROPERTY OR TO THIRD PARTIES. YOU UNDERSTAND THAT SUCH RISKS CANNOT BE ELIMINATED WITHOUT JEOPARDIZING THE ESSENTIAL QUALITIES OF CLUB EVENTS, YOU ACCEPT AND ASSUME THE RISK EXISTING IN THAT EVENT AND ANY ACTIVITIES OCCURRING DURING SUCH EVENT AND ELECT TO PARTICIPATE IN SPITE OF THE RISKS, KNOWN OR UNKNOWN. You agree that neither the Club, nor its members are responsible for your health. You are solely responsible for maintaining and protecting your own health. All interactions between the Members are by mutual consent, and you should take your health into consideration in making decisions relative to such interactions. It is the responsibility of all Members to protect themselves from sexually transmitted and other communicable diseases and infections. You agree that you will not participate in any Club events if you knowingly have sexually transmitted and/or other communicable diseases and infections. You also recognize that the Club cannot evaluate your physical condition and medical limitations as they pertain to participation in Club events, or use of Club gear, or your own gear at Club events. YOU ASSUME ALL RESPONSIBILITY FOR HAVING A THOROUGH MEDICAL EXAM PERFORMED BY A MEDICAL PRACTITIONER OF YOUR CHOICE, AND AT YOUR EXPENSE, BEFORE PARTICIPATING IN ANY CLUB EVENTS AND PRIOR TO USING ANY CLUB-PROVIDED GEAR OR EQUIPMENT. WE ENCOURAGE ALL MEMBERS TO BE TESTED FOR SEXUALLY TRANSMITTED AND OTHER COMMUNICABLE DISEASES AND INFECTIONS REGULARLY BASED ON THEIR MEDICAL PRACTITIONER’S ADVICE FOR FREQUENCY. YOU ALSO ASSUME ALL RESPONSIBILITY FOR ABIDING BY THE RECOMMENDATIONS OF SAID MEDICAL PRACTITIONER, INCLUDING, BUT NOT LIMITED TO, AS THEY PERTAIN TO LIMITATIONS ON PARTICIPATING IN CLUB EVENTS AND USE OF CLUB-PROVIDED GEAR OR EQUIPMENT. YOU ASSUME ALL RESPONSIBILITY FOR THE WORKING CONDITION, OR LACK THEREOF, OF GEAR OR EQUIPMENT THAT YOU PROVIDE. YOU ARE RESPONSIBLE FOR INSPECTING ALL GEAR AND EQUIPMENT PROVIDED BY THE CLUB AND IMMEDIATELY INFORMING A MEMBER OF THE CLUB STAFF OF ANY QUESTIONS OR CONCERNS THAT YOU MAY HAVE ABOUT THE USE OR CONDITION OF SUCH CLUB SUPPLIED GEAR OR EQUIPMENT. Energy Underground and Energy Underground Entertainment are not in association with, or represented by, any other adult social club, website, or social media group. Links and information provided by Energy Underground on our website are offered for entertainment purposes as a resource only and is not an endorsement by us. Links or references from other to our website or events is not cause for them to represent us. Membership, or ownership, by Club Management in other social clubs, websites, or social media groups is independent of Energy Underground and is not a representation of affiliation with Energy Underground.
- General Health Policy
Energy Underground is dedicated to offering a safe and healthy environment for our events. To help protect the general health of our guests we may check temperatures at the door and turn away anyone that has a fever. We ask all members to consider the health of all in attendance and not attend if you feel sick or have symptoms of being sick. We ask that you practice safe, responsible, and healthy behaviors by washing your hands and covering your cough or sneeze. We also recommend that all guest practice safe sex and perform regular screenings for STIs and STDs through their doctor.
Energy Underground is not a medical provider and does not accept liability for your health. You are responsible for consulting your physician and making informed decisions for your situation.
Energy Underground Club reserves the right to turn away anyone that we feel presents a health risk to the Club and other members at our discretion.